The error “This webpage is not available: ERR_NAME_NOT_RESOLVED” can appear on Android devices in the Google Chrome browser, in the Google Play Store app, or in 3-rd party applications (this error can also appear on other operating systems with the Google Chrome browser, for example in Windows 10, macOS or iOS). In most cases, this error is related to problems with the DNS server or DNS-server connection. Let’s try to figure out how to fix the ERR_NAME_NOT_RESOLVED error on the Android smartphone and tablets.
The error “net: ERR_NAME_NOT_RESOLVED” indicates that the operating system cannot convert the DNS address (hostname) of the server’s which the user typed in the browser or to which the application connects to an IP address. Accordingly, this website or service can’t be reached: DNS servers handle this automated conversion which is referred to as domain name resolution and in case the domain name can’t be resolved, the user will surely face issues. The problem may be related to both the DNS server your device uses and the DNS settings on the client. The error doesn’t depend on the type of your Internet connection: you can be connected via Wi-Fi or the Mobile Internet.
Before you do something—read carefully the following checklist, it’s possible to solve an issue quite simply:
- Check that you typed the correct site URL;
- Reboot your Android device;
- Try to open other sites. You need to understand if the ERR_NAME_NOT_RESOLVED error appears when accessing one or all websites;
- If you are connected to the Internet via a Wi-Fi access point (router), check whether the error appears on all devices that are connected to it, or only on a single one. If there is an error on all devices, most likely there is a problem with the access point settings (try restarting your Wi-Fi router), the provider’s DNS server is unavailable, or it’s a server-side issue;
- There is no network connection (the cable is damaged, the router doesn’t work, your ISP has a crash, etc.);
- If you use applications to perform a VPN connection, proxy server, or anonymizer apps, try to disable them;
Solutions on How to Fix ERR_NAME_NOT_RESOLVED Error
Solution 1: Change the DNS Server Settings for Your Internet Connection
We also recommend you to check and change the DNS server settings for your Internet connection, by specifying one of Google’s public DNS servers as preferable DNS. To do this:
- Go to Settings > Wi-Fi;
- Long press your Wi-Fi network name, then go to the menu Modify this network;
- Mark the checkbox Show advanced options;
- Change “IP settings” to “Static”;
- Set the static IP for the DNS1—220.127.116.11 and DNS2—18.104.22.168 (on different versions of Android, the path and the names of the menu items may differ);
- Restart the device;
- Try to open the website in a browser or launch an application.
Solution 2: Try to Check Off Preloading Pages in Chrome Settings
Often users complain that this Chrome’s functionality causes ERR_NAME_NOT_RESOLVED error, so we recommend you to temporarily turn off this feature and check if this resolved the problem on your device. Follow the instructions below:
- Tab on “three dots” menu in Google Chrome and go to Settings;
- Then go to Privacy. Here you need to check off the Preload pages for faster browsing and searching;
- Restart Chrome and check if the error occurs again.
Solution 3: Issues with Antivirus Software
Some users facing ERR_NAME_NOT_RESOLVED message because of issues with antivirus and security software installed on the device (a known issue happened because of the Secure Web app when connecting users tried connecting intranet site). In case you have some security software installed, then try to disable it and check if the error gone.
Solution 4: Boot Your Android Device in the Safe Mode
Another thing you should try is to boot your Android device in the Safe Mode. In case the error will disappear when running this mode, then most likely the problem is in the recently installed application. Often some cleaners, Internet boosters, or anti-malware apps can cause such error.
Solution 5: Restore Your Chrome App to Factory Version
The issues with Chrome that broke Secure Web and cause ERR_NAME_NOT_RESOLVED error are widely known. You can fix them as described below, but keep in mind that the problem can repeat again after another Chrome update:
- Go to Settings > Apps;
- Here find the Chrome icon in the app list and tap on it;
- In the Chrome application window tap on the Disable button. Your device will ask for confirmation Replace this app with the factory version. Confirm the action and wait for uninstalling (keep in mind, that all the data will be removed!);
- Now enable your Chrome again and check if the error remains appearing.