The error “This webpage is not available: ERR_NAME_NOT_RESOLVED” on Android devices can appear both in the Google Chrome browser and in the Google Play Store app or in 3-rd party applications (this error can also appear on other operating systems with the Google Chrome browser, for example in Windows 10, MacOS or iOS). In most cases, this error is related to problems with DNS server or DNS-server connection. Let’s try to figure out how to fix the ERR_NAME_NOT_RESOLVED error on the Android smartphone and tablets.
The error “net: ERR_NAME_NOT_RESOLVED” indicates that the operating system cannot convert the DNS address (hostname) of the server’s which the user typed in the browser or to which the application connects) to an IP address. Accordingly, this website or service can’t be reached. The problem may be related to both the DNS server that your device uses and the DNS settings on the client. The error doesn’t depend on the type of your Internet connection: you can be connected via Wi-Fi or via the Mobile Internet.
Before you do something—read carefully the following checklist, it’s possible to solve your mistake quite simply:
- Check that you typed the correct site URL;
- Reboot your Android device;
- Try to open other sites. You need to understand if the ERR_NAME_NOT_RESOLVED error appears when accessing one or all sites;
- If you are connected to the Internet via a Wi-Fi access point (router), check whether the error appears on all devices that are connected to it, or only on single one. If there is an error on all devices, most likely there is a problem with the access point settings (try restarting your Wi-Fi router), the provider’s DNS server is unavailable, or on a web server side;
- There is no network connection (the cable is damaged, the router doesn’t work, your ISP has a crash, etc.);
- If you are using applications to perform a VPN connection, proxy server or anonymizer apps, try to disable them;
- Boot your Android device in safe mode. If the error in this mode doesn’t appear, the problem is most likely caused by some recently installed application.
We also recommend that you check and change the DNS server settings for your Internet connection, by specifying one of Google’s public DNS servers as preferable DNS. To do this:
- Go to menu Settings > Wi-Fi;
- Long press your Wi-Fi network name, then in the menu Modify this network;
- Mark the check box Show advanced options;
- Change “IP settings” to “Static”;
- Set the static IP for the DNS1—126.96.36.199 and DNS2—188.8.131.52 (on different versions of Android, the path and the names of the menu items may differ);
- Restart the device;
- Try to open the site you need in a browser or launch an application.