The “This webpage is not available: ERR_NAME_NOT_RESOLVED” error can appear on Android devices in the Google Chrome browser. You can also face it in third-party apps from the Google Play Store, or Chrome on iOS, Windows, and macOS. In most cases, the error is related to problems with a DNS server or DNS-server connection.
Unfortunately, in a majority of situations, users can do little to nothing to fix the ERR_NAME_NOT_RESOLVED error. Still, there are a few things you can try to fix the situation. Let us show you a few things that might help you solve the ERR_NAME_NOT_RESOLVED error on Android and other devices.
What Does ERR_NAME_NOT_RESOLVED Means?
In a nutshell, the ERR_NAME_NOT_RESOLVED error means that the operating system or the app cannot convert a DNS address to the correct IP address. In other words, when you type “google.com” into a browser, DNS “translates” google.com to an IP address and then locates and connects to a website.
There are many things that cause DNS-related issues and the ERR_NAME_NOT_RESOLVED error on Android or other devices. It can be the DNS server, settings on your device, your ISP, or something else. The error can also happen regardless of your Internet connection.
How to Fix ERR_NAME_NOT_RESOLVED?
As it usually goes with troubleshooting Internet-related problems, begin with the simplest options. Here are a few things you should try to fix the ERR_NAME_NOT_RESOLVED error:
- Check typos. Make sure you have entered the correct website address. It is google.com, not ggogle.com. A simple typo in the website address can cause the error. And since modern browsers autofill websites in the address bar, Chrome may try to enter the wrong address every time you start typing.
- Restart. The best and the most popular advice. Always try to restart your device if you experience network issues. Restart your smartphone and router.
- Do other sites work? Try to open another webpage. This will help you figure out whether your Internet is down or just a single website is misbehaving.
- Do other devices work? If you are connected to the Internet via a Wi-Fi access point (router), check whether the error appears on other devices as well (those connected to the same network). If there is an error on all devices, most likely there is a problem with the access point settings (try restarting your Wi-Fi router), the provider’s DNS server is unavailable, or it is a server-side issue.
- Is the hardware OK? Check the Internet cable or call your ISP.
- Check VPN or proxy. Try connecting to the Internet without proxies or VPN.
How to Fix ERR_NAME_NOT_RESOLVED on Android?
Now let us show you a few more specific things you can try to fix the error on your Android smartphone.
Solution 1: Change the DNS Server Settings for Your Internet Connection
We recommend you change the DNS server settings for your Internet connection. Try setting one of Google’s public DNS servers as preferable DNS. To do this:
- Go to Settings > Wi-Fi.
- Long press your Wi-Fi network, then go to the menu Modify this network. You might need to open advanced settings.
- Change “IP settings” to “Static”.
- Set the static IP for the DNS1—18.104.22.168 and DNS2—22.214.171.124 (on different versions of Android, the path and the names of the menu items may differ).
- Restart the device.
- Try to open the website in a browser or launch an application.
Alternatively, go to Network & Internet > Advanced > Private DNS. Select Private DNS and enter dns.google as the hostname, then tap Save.
Solution 2: Try to Turn off Preloading Pages in Chrome Settings
Users often complain that page preloading causes the ERR_NAME_NOT_RESOLVED error, so we recommend you to turn off this feature temporarily and check if this resolved the problem on your device. Follow the instructions below:
- Open Chrome and go to Settings. Tap the button with three dots in the upper-right corner of the screen.
- Go to Privacy. Turn off the Preload pages for faster browsing and searching option.
- Restart Chrome and check if the error occurs again.
Solution 3: Issues with Antivirus Software
Whacky antivirus software can cause the ERR_NAME_NOT_RESOLVED message. Third-party antivirus can conflict with the default security software on your smartphone. That once happened with the Secure Web app when users tried connecting to intranet sites. In case you have some security software installed, try to disable it and check if the error has gone.
Solution 4: Boot Your Android Device in the Safe Mode
Another thing you should try is to boot your Android device in Safe Mode. If the error does not appear in Safe Mode, then most likely the problem is in a recently installed application. Often some cleaners, Internet boosters, or anti-malware apps can cause such an error.
Solution 5: Restore Your Chrome App to Factory Version
The issues with Chrome that broke Secure Web and cause ERR_NAME_NOT_RESOLVED error are widely known. You can fix them as described below, but keep in mind that the problem can repeat again after another Chrome update:
- Go to Settings > Apps.
- Find Chrome and open it.
- Tap on the Disable button. Your device will ask for confirmation Replace this app with the factory version. Confirm the action and wait for uninstalling (keep in mind, that all the data will be removed!).
- Now enable your Chrome again and check if the error appears again.
- Also, update Chrome to the latest version from the Google Play Store.