365-error

Office 365 – “This message could not be sent. Try sending the message again later”


Error Message: This message could not be sent. Try sending the message again later, or contact your network administrator. Error is [0x80070005-00000000-00000000]. You might be receiving this when trying to send from a shared mailbox on the Office 365/On-Premise Exchange or trying to send FROM a distribution list.

Even if you remove current Outlook profile and re-create it again, the error still remains.

Your message did not reach some or all of the intended recipients.

Subject:    Test email

Sent: 8/22/2017 12:44 AM

The following recipient(s) cannot be reached:

Brian Jackson on 8/22/2017 12:44 AM

This message could not be sent. Try sending the message again later, or contact your network administrator.  Error is [0x80070005-00000000-00000000].

This is most likely due to the Global Address Book (GAL) in your Outlook isn’t updating. There are a couple things you can try.

Office 365 Instructions to Fix Error

Solution 1

At first, try updating the address book by going to the Send/Receive tab (Outlook 2010, Outlook 2013 and Outlook 2013) and clicking on Send-Receive Groups -> Download Address Book. In Outlook 2007 you can find Download Address Book button in Tools menu.

0x80070005-00000000-00000000

Then click on OK.

error is [0x80070005-00000000-00000000].

Now try sending again from Outlook using your shared mailbox or in the FROM address with a distribution list. Also, try grabbing the FROM address from the Global Address list instead of the GAL.

error is [0x80070005-00000000-00000000]

Solution 2

Close Microsoft Outlook and try deleting everything within the “Offline Address Books” folder. It will re-populate.

In Windows 7,8.1 and 10 it is located here:

C:\Users\Username\AppData\Local\Microsoft\Outlook

If you are use outdated Windows XP, check the following path:

C:\Documents and Settings\Username\Local Settings\Application Data\Microsoft\Outlook\

this message could not be sent. try sending the message again later, or contact your network administrator. error is [0x80070005-00000000-00000000].

Re-launch Outlook, and try again. After updating OAB, the error should be fixed.

Solution 3

You can use Exchange Error Code Look-up tool to resolve error code 0x80070005 to MAPI_E_NO_ACCESS or E_ACCESSDENIED.  This means that you need to add SendAs permission on the shared mailbox to the Exchange user (the error still exist then try to add Send-as permissions using Office 365 web base admin panel). Run the following Exchange PowerShell command:

Add-RecipientPermission "HelpDesk" -AccessRights SendAs -Trustee "Brett Jackson"
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