Install Canon ScanGear Tool

Canon ScanGear is the official software from Canon, which is used for network scanning of documents and used by most scanners (including the CanoScan MF series, CanoScan N, CanoScan LiDE, etc.). With this program, you can configure various scan settings (size, color settings, quality, DPI resolution and other). Canon ScanGear can be used in all versions, from Windows XP to Windows 10, Windows Server platforms are also supported. ScanGear is installed with the TWAIN-compatible driver and can be used by all programs that are compatible with the TWAIN interface.

This is a short guide to setting up the Canon ScanGear Tool to enable the Canon copiers to be able to scan directly from the copy machine to the computer.

Canon ScanGear Tool

Step 1: Download ScanGear

First, you will need to download the ScanGear Tool from Canon’s website. At the moment, ScanGear Version 2.71 is available on the site, which works with the majority of Canon copiers.

Canon ScanGear is available in versions for 32-bit and 64-bit Windows operating systems. Download the version of ScanGear for your OS (this is important). Be sure to pay attention to this when downloading, because the versions are not backward-compatible.

Download Color Network ScanGear V2.71 for Windows x64

Download Color Network ScanGear V2.71 for Windows x86

This TWAIN scan driver is a 32bit driver which can be used only with 32bit-compatible applications running on 64bit OS.

Step 2: Unpack files

Run the EXE you just downloaded. By default, the EXE unpacks the contents of the EXE to your TEMP folder.

TEMP FOLDER LOCATION on Windows XP / Windows Server 2003

C:Documents and SettingsNameofUserLocal SettingsTemp

TEMP FOLDER LOCATION on Windows 7 and Windows 10

C:UsersNameofUserAppDataLocalTemp

Step 3: Install ScanGear Tool

Before starting the installation, it’s desirable to connect the scanner to the COM port or USB (depends on model).

Launch the setup file located within the TEMP folder and go through the prompts to install the ScanGear Tool.

Step 4

Once installed, you will need to launch the ScanGear Tool and input the IP address of the copier. Make sure it connects successfully by clicking the “Test Connection” button.
Canon ScanGear Tool

Step 5

Now you can Scan with the copier. For this example, we are going to be using the “Microsoft Office Document Scanning” tool provided within Microsoft Office 2003-2010.

LOCATION OF MODS in XP, Windows 7 & Windows 10

Start Menu > Microsoft Office > Microsoft Office Tools

download scangear MF

Step 6

Now walk over to your Canon copier. Press the big SCAN button to switch the copier into SCAN mode.

Step 7

Select the “Online” option to force the SCAN mode on. (It will start searching for the ScanGear client on your computer)

Step 8

Place the document you are wanting to scan into the feeder tray on top of the Canon Copier. (It will not start scanning until feeder tray has paper in it)

Step 9

On your computer, select Scan (black and white or color) and then the computer will begin scanning your documents.
Scangear Tool

Scangear Tool and possible Windows 10 issues

In case you are facing with ScanGear tool issues after updating to Windows 10 and unable to scan using your Canon device, most likely, its drivers might be incompatible with your current OS version. To solve the problem, follow the instructions below:

Solution 1: Install the driver in compatibility mode

These instructions will run the program in compatibility mode (it uses settings from your previous version of the Windows operating system).

Follow the instructions:

  • Right click on the driver setup file and choose Properties.
  • Choose Compatibility section.
  • Check on Run this program in Compatibility mode and after that choose the previous version of the Windows OS in the list.
  • Let the installation process finish and check if these instructions helped you.

In case this didn’t help you, try to follow these steps:

Solution 2: Use the Hardware and Devices troubleshooter

Hardware and Devices troubleshooter tool will check your PC for common problems and make sure that any new device or hardware connected to your computer is installed correctly.

  1. Press Win + X and choose Control Panel.
  2. Choose Troubleshooting.
  3. Choose View All.
  4. Choose Hardware and Devices.
  5. Follow the instructions.

Solution 3. Reinstall the scan driver and ScanGear tool

If after you upgrade to Windows 10 when you try to connect to the scanner you receive an error message:

Cannot communicate with the scanner. The cable may be disconnected, or the scanner may be turned off. Scanner driver will be terminated.

scangear MF

This problem can be associated with the old version of the driver and with the fact that the Windows 10 WIA service does not have time to connect to the scanner driver.

Try to perform the following solution:

  1. Uninstall the old version of Canon Scanner driver;
  2. Uninstall ScanGear Tool (if the uninstaller hung, try to delete it in Windows Safe Mode);
  3. Find and download the latest version of Twain driver for your device from Canon website;
  4. Install MF toolbox and ScanGear 2.71;
  5. Run services.msc console and find Windows Image Acquisition (WIA) service;
  6. Check what Startup type is set to Automatic;
    how to download scangear tool
  7. Switch on the Log on Tab;
  8. Select service to run under Local System account and check the option Allow service to interact with desktop
  9. Go to the Recovery tab and in the First failure action select Restart the Service;
  10. Save the changes by pressing OK;
  11. Try to scan your document on the scanner.

53 comments

  1. Referral Denied
    You don’t have permission to access “http://downloads.canon.com/cpr/software/devicemanagement/NWSG_v2.21.exe” on this server.
    Reference #24.7dcc387d.1304239505.6344b9c

  2. Microsoft Office 2010 no longer includes the Microsoft Office Document Imaging Services for scanning and faxing. Any luck getting this to work with the Windows Vista or 7 built in scan or fax program? It keeps telling me that there are no scanner detected.

  3. @Richard Ross: That is true that MODI is deprecated in Office 2010. However, you can still install only the Document Imaging Services part from Office 2007 install and it will still work fine with the ScanGear Tool from Canon. Just tried it and it worked fine. This is if you are using the feeder to SCAN docs over from the scanner to your computer.

    1. I have Office 2010. I don’t plan on buying Office 2007 for MODI. As far as I can figure Scangear is mearly an interface to the network scanner (right?) and you need an application to actually scan a document. Would you have a suggestion for another application that will interface with scangear and preferrably have an option to save to pdf format?

      1. You could load the MS Imaging from a 2003 Office pro CD. You unable everything except the MS Imaging component and the Proofing Tool English character recognition. That even would work under W7 64.

  4. What if the copier has no “scan” button? That means this machine can not scan?
    We have this issue because we just bought a MF7460 copier/fax. There is a driver from the installation containing the scangear tool. But the scangear can work with USB.

  5. Please help i have a IR 2870 and when i put te IP address of the copier, the pc doesnt recognize it, what should i do??

  6. You will need to ensure that a port is opened in windows firewall, its in the readme that comes with scangear. You will then be able to discover the device.

  7. Here is the section from the readme, it should do it during the install but I seen a few that haven’t registered correctly so worth checking.

    – For Windows 7:
    (1)Click [Start]-[Control Panel]-[System and Security]-[Windows Firewall]-[Advanced Settings].
    (2) Select [Inbound Rules] in the [Windows Firewall with Advanced Security] sheet, click [New Rules].
    (3) In [New Inbound Rule Wizard], select [Port], click [Next].
    (4) Select [UDP], enter 56338 in [Specific local port], click [Next].
    (5) Select [Allow the connection], click [Next].
    (6) Select only [Private], click [Next].
    (7) Enter a name in [Name], click [Finish] to close [New Inbound Rule Wizard].
    – If you are using an operating system equipped with Windows Firewall and have enabled the Windows Firewall settings, to use the ScanGear Tool, click the [Exceptions] tab in the [Windows Firewall] dialog box -> click [Add Program] -> add the ScanGear Tool (SgTool.exe). If you use the ScanGear Tool without adding it to Windows Firewall exceptions, an alarm message may be displayed.
    – Depending on the printer model you are using, the scanned image may be largerthan the page size you have specified.
    – Depending on the printer model you are using, the scanned image may not matchthe page size you have specified, resulting in blank space on one or more edges.
    – Depending on the printer model you are using, you may not be able to specify the scanning area.
    – If the fonts required by the display language you have selected are not installed in the operating system you are using, this software may not display correctly.
    – An error may occur in Microsoft Office 2003/2007, if you executing scanning by selecting [Picture] – [From Scanner or Camera] from the [Insert] menu to open the [Insert Picture from Scanner or Camera] dialog box, and click the [Insert] button. If this happens, use the [Custom Insert] button instead of the [Insert] button.
    – Depending on the printer model you are using, you may not be able to specify [Auto] for [Page Size].
    – If you scan using Acrobat 7.0 or 8.0 with OCR set to on, the scanned image may not display correctly.
    If this happens, you may be able to avoid the problem by using one of the following methods.
    Do not use OCR when scanning, and apply OCR to the scanned image after scanning.
    When using OCR, change the optional settings.
    Change the color mode when scanning.
    Change the type of document setting when scanning.
    – If you have set [Auto-adjust Orientation], Korean or Chinese (Simplified Chinese or Traditional Chinese) documents may not be adjusted correctly.
    If you want to change the orientation of a Korean or Chinese document, without using [Auto-adjust Orientation], set [Orientation] and change the orientation of the document manually, or rotate the document on the platen glass of the scanner.
    – This driver can only be used with applications that support TWAIN.

  8. I use Windows 7 64bit and when I try to install the drivers, only the scangear tool installs but not the network scangear tool. I’ve looked at and tried everything, but it won’t install.

  9. thank you for the nice writeup. i did this with my copier/fax/printer/scanner and it works fine in Vista. Now to have a second scanner is nice! (I already have a Fujitsu 4120c on my desk but it is much slower.)

  10. I have Canon 2320 Photocopier, can I use the scanning option through USB PORT
    if the network card note available ,and how to configure Scan gear without IP address,
    please advice

  11. For those on Windows7+ that have nothing to scan to….I use a free app called Twacker 32. Just Google it and you’ll find it. It’s nothing more then a free TWAIN compliant app. I had to search for something because Adobe Photoshop (at least CS5) will not see or use the Canon copier even after setup with ScanGear.

  12. I have installed ScanGear Tool V2.21. But when I am trying to discover and trying to located the scanner with IP but no luck, it is not locating my Scanner. I am using Canon IR 2022i. Any one can help me with this. Please.

  13. @TMM,

    true, there is only “ScanGearTool” available in Program files and no “Network ScanGear”, but it is installed! It’s not standalone program and can be invoked only within another scanning program like “MS office document scanning”, as mentioned before.

    Tested on Win7 x64 w/ office 2003, Canon IR2270 and ScanGear 2.30.

  14. Thank you for the cleaf directions and link. A canon copier sales / installer could not link up our computers but these directions worked on both a new XP and a new 7 system. Thanks again!

  15. I have windows 8 64 bits and my scanner from Pixma MG6150 doesn’t work, can’t change drivers etc. please help me

  16. Windows 8 64 bit – have a Canon MP500 all in one printer. Printer works fine with Windows 8 but it came with MP Navigator 2.0 scanner software which worked in Vista but does not work in Windows 8. I thus have no scanner. Any help?
    Thanks

  17. I have an IR2200 and everytime I try to run the setup i get an error message fiFindfile failed (REG_CURRANT_NAME) and it won’t complete. What am I doing wrong? Thanks

    1. @disqus_YoQy55czwP:disqus

      1. Have you assigned an IP address to your printer? if so what is it? (write it down somewhere, you will need it when installing the printer) … see the manual on how to do this.

      2.Do you have the drivers of the canon 3300? if not download it from the canon website

      3.Run the downloaded file and follow instructions. Enter the IP address and port when asked.

      *If everything went well you should have an installed printer, check that you have a test page printed

  18. HI!! I have a Canon 1025n. Scan works ok but after I restart my computer with windows 8 64bits. It won’t find the scanner… any suggest on this? Thanks a lot

  19. i very for install this sofware for many time and may time but i am not acses scaning sucsesfully but take yours tip and ready for documents susessfully so thanks alot

  20. Thanks for the clear instructions. I’m setting up ScanGear v2.3 for a colleague so he can insert scanned A3 images from his Canon iR3300 into a Word 2007 document. When the image is dragged across into the Work document, the size is smaller than the original and it has to be resized manually. My colleague is not very computer savvy, so I’m trying to minimise potential mistakes. He previously worked in Word 2003 with ScanGear v1.2 and the process was much simpler and the image was inserted at the correct A3 size. The Word document is set to A3 Landscape with all margins set to 0. Can you help? Thanks

  21. I have a queshens for Canon IRC2880i/3380, I have installed print but i can’t connected scaner with my computer my operation SYSTEM is XP sp3, i installed Scan gear Tool V.2.21 and 2.71 but can’t conected, Need to put network UTP cable on switch or no ?

  22. When I install any version of Network Scangear I get an error message…The necessary file is not found, corrupted or setting are incorrect.

      1. No, I had to install it on the network for now (Windows Server 2008) because the Win 7 will not install and work….still looking for a solution.

  23. I did everything above but it won’t scan. I don’t know what I’m missing. I can’t click the start button on my printer when I put push online for the scanner and it doesn’t start when I select black and white from microsoft office tools

  24. I had Network Scangear installed on Windows 7 per your instructions and it worked for about a year and a half. A few months ago it stopped. I was able to get it working for a short time then it stopped again. After trying everything I could think of I erased every trace of the program I could find and tried to reinstall. The install file program starts but stalls and says that it cannot find the .msi file. When I look in the directory it refers to the file is there. Why cant the install file see it? Was there a Windows 7 update a few months ago that would interfere with the scangear running?

  25. God blessed Tried again for a scanner and downloaded from the link following a scangear for color copiers. even though ours is B&W the program recognized the scanner and it works again.

  26. When i open scangear toll a massage create All ports are being used ,quit another running program windows server 2008 r3 enterprise printer ir 2318 please help

  27. hi everyone… can anyone help me…
    print is working but the scanner does not work…. i already installed the software and it tells that finish and test done also but when i used it, it is not working?

    i use canon imagerunner 2520
    in windows 8

  28. I installed the software and I can scan from my Cannon IR3300 using Adobe, however, the image will not appear until I go back to the scanner and take it offline again. I did not have this problem when the software was installed on a Win 98 OS and using an older Adobe version. I have no idea what ScanGear version was installed. The hard drive crashed and now we have Win 7 Pro.

    Also, just want to say that there’s some really great advice on this thread and help me to get this far…so thank you all very much. Now if I can just solve this other issue I’ll be very happy.
    Any suggestions?

  29. hi.. can u please help me. I can’t used my scanner. when I press the scanner button it will apear “PRINTER IS IN USE OR AN ERROR HAS OCCURED. CHECK STATUS. SCANNER DRIVER WILL BE CLOSED.

    CODE:2,140,21

    ..Please help.. my scanner is PIXMA CANON, for windows 8. thanks.

  30. im using canon image runner ir2520 how can i configure to send scanned file to different emails as there needs

  31. I have Canon ir 2018 and Windows 10. Scangear finds it over IP and install succesfully. When I try to scan I receive different erros “something went wrong”, “no paper”…. Does anyone have scangear work on win10?

  32. hello I have a canon 3029. I am unable to scan wirelessly. I am getting an error code 2,140,3.
    windows 10 pro. I have tried everything.. re-installing full driver package, re- installing mg3029 drivers also installing ccleaner to clean registry to now trying to go to properties run in compatibility mode win 8. nope didn’t work either grrr.

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