How to Reset and Clear Avaya 9608 IP Phone Settings

Reset Avaya 9608

Follow the steps below to both clear and reset your Avaya 9608 IP Phone. Maybe you need to clear the IP address or change the extension of the phone. The instruction applies to 9608, 9611.

Step 1

Reboot the phone.

Step 2

Press the * button to program when it prompts as the phone is starting up.

Step 3

Press mute, then type in 27238 # (CRAFT).


Step 4

A menu will appear, scroll down to Clear and press Start.


Step 5

The display will show “Press Clear again to confirm”.

Step 6

The display will show “Clearing Values” and will restart the phone will reboot back up in factory default.

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  1. my Avaya phone will not connect completely. It gets to the point of searching thru IP address and never connects. I do see a message on start up that I do not seem to recall :
    http: update txt …

    1. it been 8 months but who ever finds this. Try getting into a preconfigured phone you will see call server ip router and mask also http and https server info. Write down on paper and apply it to the new phone all you need after depending if it uses dhcp if so leave the ip address of the phone blank. start the phone and it should work if not hardcode an ip by ipscan the network which where all the phones are and get a free ip add to the phone and reboot the phone.

  2. Hey ! I am thankful for the insight – Does someone know where my assistant might be able to grab a sample ATF 4 (5320.4) document to complete ?

  3. The procedure provided is incorrect in step 3. You do NOT press Mute at this point: Mute is only used to get the phone into Command Entry mode when the phone is already booted and running. Hitting “*” to “Program” has the same effect during boot-up as Mute has when the phone’s already running. In step 3, you just enter the craft procedures password, i.e., 27238, and then “#” (for “OK”). If the customer has changed the password in the 46xxsettings.txt file via the PROCPSWD directive, then 27238 won’t work, and you’ll have to use whatever the customer changed it to.

  4. I have 50 numbers of Avaya 9641GS phones… it asks for enter code and when tried with 27238#…it takes me to CRAFT menu..where i tried clear option….it confirmed to clear all ….then afteR restarting the phones again asking for a code …somebody please help me out in here

    1. I am having the exact same issues…. The one person how had all the program info and admin rights is no longer here. I can not even find a computer program that is needed to make changes… I feel like I am royally screwed here as my boss no longer pays for tech support, so they will not even talk to me… :-(

  5. I have the same issue.. I plug my phone in and it just keeps asking for the code… I have tried the code and it just keeps asking for code… can someone please…

    1. accessed from 2 ways in CM system settings ip options or 46xxsettings.txt file from utility or other server, aads, etc. search for procpswd

  6. I have an avaya 9608 phone which stays at DISCOVER 192.168.X.X; it is the only one that stays that way, the other phones of the same make and model work, the plant is an avaya IP Office 500 V2, I appreciate any help.

  7. Hello!
    I acquired avaya 9630 and already did perform mute craft # and it just restarted. i think the procpswd was changed by the previous it admin. would there be a way to hard reset the device to factory default settings?
    Many thanks!

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