Are your notes suddenly disappearing in Office 365? That’s probably because you have enabled archiving in the Exchange Admin center with a retention policy set.
Don’t Archive Notes
The good news is there is an easy way to allow your users to mark the notes folder not to archive.
In the Exchange Admin Center, browse to Compliance Management and then to Retention Tags.
Add a retention tag of “Personal Never Move to Archive.”
Now for the user, go to your Settings and into Options under OWA.
You can then add the “Personal never move to archive” tag.
Now back in your inbox, right click on the “Notes” folder and you can assign that new policy.
If the above information helped you, make sure to check out our official Office 365 Migration Guide.