outlook cannot connect gmail acc

What To Do If Outlook cannot connect to Gmail account


If you try to connect to Gmail in Microsoft Outlook and your credentials are not accepted, you may want to fix that. In this article we will show you how you can do that. The problem is that Outlook keeps asking you to provide Server, User Name and Password and there is no matter how many times you click on Ok, it keeps popping up.

After some time it gives you an error. This issue occurs when basic authentication has not been enabled for a Gmail account. So we need to get rid of this situation. So let’s configure Outlook and see how to resolve the error.

The first thing we need to do is to enable POP/IMAP.

Log into your Gmail account and click on Settings. After that, go to Forwarding and POP/IMAP. Here you can see that Status: POP is disabled and Status: IMAP is disabled. You can choose either one of them, but we are going to enable IMAP. Once it is done, click on Save Changes.

gmail enable imap

The reason behind selecting IMAP is that IMAP is the communication between your web mail and e-mail client and e-mail client that we use is Outlook. It means that if you open your mail on web browser and perform some actions on Outlook, then you can see the changes turn to Outlook instantly and appear on the web mail. This is not a case with POP.

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Now go to the Start menu and open your Outlook. Click on FILE and then click on Add Account.

account information

From here select Manual setup or additional server types and click on Next. In the following window select POP or IMAP and go ahead.

Now type in your name and email address. As the account type select IMAP and as incoming mail server type type in imap.gmail.com. Outgoing mail server is going to be smtp.gmail.com. Also, you should fill the Logon information form and then click on More Settings.

pop imap add account

Go to Outgoing Server and tick on My outgoing server (SMTP) requires authentication. Now, go to Advanced and use SSL to encrypt your connection by selecting from the drop-down list. The port number for IMAP should be 993. Do the same thing for SMTP and the port number should be 465. Click on Ok and go ahead.

internet email settings

Now you can see, that there is the same form we have earlier. We still cannot connect to Gmail, but the error is not the same.

test account settings

So, as explained in the beginning, this issue occurs due to the fact that you have not enabled the basic authentication for your Gmail account. Let’s see how to enable this feature from your Gmail account.

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To enable the basic authentication, you just need to go to your Gmail account and then click on your profile picture and then go to My account. From here scroll down and click on Sign-in & security. From the left section select Connected apps & sites. Scroll down a little bit and you will see the option Allow less secure apps. You need to enable this option.

sign in security

Once it is done, go to Outlook and just try to connect again. As you can see, the process is completed successfully and you will see that there is no error.

That’s all, your Outlook account for Gmail has been configured now. It will download all your mails and synchronize all the information.


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