avaya-ip-office

How to Reset and Clear Avaya 9608 IP Phone Settings


Reset Avaya 9608

Follow the steps below to both clear and reset your Avaya 9608 IP Phone. Maybe you need to clear the IP address or change the extension of the phone. Applies to 9608, 9611.

Step 1

Reboot the phone.

Step 2

Press the * button to program when it prompts as the phone is starting up.

Step 3

Press mute then type in 27238 # (CRAFT)
avaya-reset-phone

Step 4

A menu will appear, scroll down to Clear and press start

avaya-clear-phone

Step 5

The display will show “Press Clear again to confirm”.

Step 6

The display will show “Clearing Values” and will restart the phone will reboot back up in factory default.

You can download the user guide for the 9608 and 9611 here.


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  • glen otwell

    my Avaya phone will not connect completely. It gets to the point of searching thru IP address and never connects. I do see a message on start up that I do not seem to recall :
    http: update txt …

    • Fernando Mota

      it been 8 months but who ever finds this. Try getting into a preconfigured phone you will see call server ip router and mask also http and https server info. Write down on paper and apply it to the new phone all you need after depending if it uses dhcp if so leave the ip address of the phone blank. start the phone and it should work if not hardcode an ip by ipscan the network which where all the phones are and get a free ip add to the phone and reboot the phone.

  • brandyangelina23

    Hey ! I am thankful for the insight – Does someone know where my assistant might be able to grab a sample ATF 4 (5320.4) document to complete ?