A media usage rights error has occurred…

The dreaded Microsoft Zune Software error.

“A media usage rights error has occurred. For help fixing this problem, click Web Help. Error Code C00D12F5”

A media usage rights error has occurred

I have received this message a few times after reformatting or moving things around.
Here are the instructions to fix it.

Step 1

Download the DRM reset exe from Microsoft: http://go.microsoft.com/fwlink?linkid=105000.

Step 2

Run the exe.

Step 3

Restart your Zune Software. That should fix your issue.

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  • Scott

    Thanks so much!!!

  • Natalie

    Mines didnt work !!!!

  • Jen

    You guys are great! You are the only site that actually fixed this error for me!

  • Phillip Seaman

    Doesn’t install on Windows 7 SP1…

    • What happens when you try to install it? I have installed this on Windows 7 SP1 both x32 and x64 dozens of times.